Refund & Cancellation Policy

1. Free trial

New members get a 7-day free trial and pay A$0 when it starts. A payment method is required. We email you 3 days before the trial ends.

If you cancel before your trial ends, you are not charged anything, including the joining fee.

2. How to cancel

• In the app: Profile → Billing → Manage billing (cancel, update card, invoices). This opens our secure Stripe billing page, where you can cancel.
• By email: write to [email protected] from the email address on your account and ask us to cancel.

You keep your login after cancelling. You can rejoin later; a new free trial is not available, and the joining fee is not charged again on the same account.

3. Cancelling after a payment

Cancellation stops future renewals. Your access continues until the end of the period you have already paid for, and then ends.

We do not provide pro-rata refunds for unused time, and we do not provide refunds simply because you change your mind after access begins, unless a specific offer says otherwise. This applies to monthly fees, annual fees and the joining fee.

4. Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. If a service has a major failure, you may be entitled to cancel and receive a refund for the unused portion, or compensation for the drop in value. For a failure that is not major, we may fix the problem within a reasonable time.

If you think you have been charged in error, cannot access what you paid for, or have a consumer guarantee issue, email [email protected] with your account email and the details. We will review it and reply.

5. Failed payments

If a payment fails, Stripe may retry it. Access may be paused until the payment succeeds. If the first payment after your trial fails, paid membership does not start.

6. Contact

Better You Everyday Pty Ltd (ABN 35 689 290 980), trading as Tickabit. PO Box 112, Surfers Paradise QLD 4217, Australia. Email: [email protected].