Effective 8 October 2026 · Version 2026-10-08
This policy explains how Better You Everyday Pty Ltd (ABN 35 689 290 980), trading as Tickabit ("we", "us"), handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Some of what you enter (such as mood tags, health habits or journal text) may reveal information about your health. Only enter what you are comfortable with, and do not post sensitive information publicly.
When you use AI features, the relevant information (for example your habits, logs, goals, messages to the coach, and proof photos you submit for checking) is sent to AI models to generate a response. These models are accessed through Abacus.AI and include models from OpenAI and Anthropic. AI output can be wrong; see our Terms of Use.
We use service providers to run Tickabit. They receive only the information they need for their service:
These providers are located, or store data, outside Australia, including in the United States. We use providers we consider to have appropriate safeguards. We may add or change providers (for example hosting, analytics, payments, messaging or AI processing) and will update this policy when we do.
We send service emails and notifications, such as trial reminders, password resets, reminders and accountability reports. You can turn off non-essential emails and push notifications in Profile.
We do not currently send marketing emails. If we do in future, we will only do so where permitted by law, and every marketing email will include an unsubscribe option.
We do not sell your identifiable personal information. We may in future introduce advertising, and use aggregated or de-identified insights (which do not identify you) for commercial analytics. Before any change to how we disclose identifiable information to third parties, we will update this policy and tell you, as required by privacy law.
We keep your information while your account is open. Video proofs are deleted automatically after 24 hours. Habit photo albums keep your latest 3 photos per habit unless you change that setting.
If you ask us to delete your account, we delete or de-identify your personal information, except records we must keep by law (for example billing and tax records, which Australian law generally requires us to keep for 5 years) or need to resolve disputes and prevent fraud.
We protect information with measures including encrypted connections (HTTPS), hashed passwords, access restricted to authorised staff, and payment card handling by Stripe. No system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
You can update most of your details in Profile. To request access to, correction of, or deletion of your personal information, email [email protected]. We may need to verify your identity. We aim to respond within 30 days.
Tickabit is for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.
Contact our Privacy Officer, Better You Everyday Pty Ltd, at [email protected] or PO Box 112, Surfers Paradise QLD 4217, Australia. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
We will update this policy when our practices change. We will tell you about material changes by email or in the app.
Better You Everyday Pty Ltd trading as Tickabit
ABN 35 689 290 980 · ACN 689 290 980
PO Box 112, Surfers Paradise QLD 4217, Australia
Email: [email protected]